Privacy Policy

Brook House Inn privacy policy explains how we use any personal information we collect about you when you use our website and make bookings at Brook House Inn

What information do we collect about you?

We process personal information for certain legitimate business purposes; which include some or all of the following:

To comply with our legal requirements as a hotel and a UK business
Where the processing enables us to enhance modify, personalise or otherwise improve our services/communications for the benefit of our customers.
To identify and prevent fraud.
To enhance the security of our network and information systems.
To better understand how people interact with our website.
To provide email communication which we think will be of interest to you.

Whenever we process data for these purposes we will ensure that we always keep your personal Data rights in high regard.

How we will use the information about you?

We collect information about you to manage your stay at Brook House Inn, and if you chose to opt in, to email you about the services we offer and inform you of any promotional offers we have.

We may pass your information to our third-party service providers such as courier companies for luggage transfers, payment providers for the purposes of completing payments and providing services to you on our behalf.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and require them to keep your information secure.

When you make a booking on our website, your information is processed by the following companies

Queensborough Group

Hotelhost

Rackspace

Worldpay

If you make a booking through a third party such as booking.com, then your data will be processed by their set of data processors and if you require further information, please contact them.

Marketing

We would like to send you information about products of ours and any promotional campaigns we are running. If you have previously used our services, but no longer wish to receive information, you may opt out at any time.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please send an email headed ‘opt out’ to us at office@brookhouseinn.co.uk, upon receipt of a written opt out we shall discontinue processing your personal data as requested.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email office@brookhouseinn.co.uk or write to us at the following address.

Brook House Inn

Boot

Eskdale

HOLMROOK

Cumbria

CA191TG

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please contact us using the details above if any information is found to be incorrect and we shall rectify immediately.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated 21st May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.